Refund policy

Refund and Returns Policy
Last updated: 13 October 2026

Dead Famous is run by Paul King, a sole trader in the United Kingdom. Every print is made to order for you by our print partner. This policy explains what you can do if you change your mind or something goes wrong. Your statutory rights under the Consumer Rights Act 2015 are not affected.

1. Changing your mind (14-day cancellation right)

Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of receiving it, without giving a reason. To cancel, email hello@deadfamous.co with your order number and a clear statement that you want to cancel.

Please send the item back within 14 days of telling us, unopened or undamaged, in protective packaging. You pay the return postage unless the item is faulty. We will refund the price you paid, including the original delivery charge (if any), within 14 days of receiving the item back or proof that you posted it. We may reduce the refund if the item has lost value because it was handled more than needed to inspect it.

2. Damaged in transit or misprinted

If your print arrives damaged, or has a printing fault, email hello@deadfamous.co within 14 days of delivery with your order number and a photo of the problem (and of the packaging, if it is damaged). We will send a free replacement. You will not need to pay anything, and we will tell you whether we need the item back. If a replacement is not possible, we will refund you.

3. Faulty or not as described

Separately from the above, the Consumer Rights Act 2015 gives you rights if goods are faulty, not as described or not fit for purpose, including a repair, replacement or refund. Where we are at fault, we cover return postage.

4. Subscriptions

You can cancel your monthly subscription at any time through your customer account portal (the link is in your emails) or by emailing hello@deadfamous.co. Cancellation takes effect at the end of your current billing period: you will receive any poster already paid for, and no further payments will be taken. The 14-day cancellation right above also applies, counted from when you receive your first poster. The 3-Month Gift Subscription is a single upfront payment and does not renew. See our Subscription Policy and Terms of Service for full details.

5. How refunds are paid

Refunds go back to the original payment method. Your bank may take a few days to show the money in your account.

6. Contact

Questions about a return or refund? Email hello@deadfamous.co. We would much rather fix a problem than argue about it.